Course number: HF415x
Duration: 1 day
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Course Overview
The HP High Performance ITSM Simulation is an exciting, high-energy and fun event that lets participants understand and experience the business benefits brought to their organizations by IT Service Management (ITSM). Set in the "high octane" world of motor racing, the simulation is a 1-day program designed to give participants a high-level overview of ITSM. By apploying the processes and culture of ITSM, participants aim to win the Championship through increased ITSM organizational maturity, ultimately leading to dramatic increases in business and race performance.

Key Benefits

• Have a high-level overview of ITSM
• Experience business benefits brought to the organization by ITSM
• Develop, implement & manage IT services via ITIL Service Delivery
• Understand how ITIL Service Delivery facilitates alignment of IT processes to business objectives
• Practice team building and create win-win situations
  
  

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