(4 units of credit in ITIL V3 Qualification Scheme)

Operational Support and Analysis
Course number: HF428s
Duration: 5 days + 1/2 day exam
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Course overview
This course provides indepth coverage of the ITIL V3 areas of Event Management, Incident, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, and Application Management.

Release, Control and Validation
Course number: HF429s
Duration: 5 days + 1/2 day exam
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Course overview
This course provides in-depth coverage of the ITIL V3 areas of Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

Service Offering and Agreements
Course number: HF427s
Duration: 5 days + 1/2 day exam

Course overview
This course provides in-depth coverage of the ITIL V3 areas of Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Finance Management.

Planning, Protection and Optimization
Course Number: HF430s
Duration: 5 days + 1/2 day exam
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Course Overview
This course provides in-depth coverage of the ITIL V3 areas of Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Demand Management.

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