Course number: UC410s
Duration: 3 days
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Course overview
This course gives a broad overview of the ISO20000 IT Service Management standard and prepares attendees for the formal accreditation process. It includes guidance on the certification scheme, a detailed look at Parts 1 and 2 of the standard, scoping guildelines, audit and evaluation methods, the role of the Registered Certified Body (RCB) and brief coverage of available support tools. The course includes the formal itSMF ISO20000 Consultants Examination

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